Your privacy matters to us. This page explains exactly what personal data 399bet collects, why we collect it, how it is stored and protected, and what rights you have over your own information as a player in Bangladesh.
These are the core principles that guide how 399bet collects, uses, and protects your personal information as a Bangladesh player.
399bet only collects the personal data that is genuinely necessary to operate your account, process payments, and comply with platform security requirements. We do not collect data for the sake of it.
All personal data stored by 399bet is encrypted at rest using AES-256 encryption. All data transmitted between your device and the 399bet platform is protected by TLS 1.3. Your payment details are never stored on 399bet servers.
399bet does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes. Your data is shared only with the payment processors needed to handle your transactions.
Every category of data 399bet collects is listed on this page along with the specific reason it is collected. There are no hidden data practices. If we start collecting a new type of data, this policy will be updated and you will be notified.
You have the right to access, correct, and request deletion of your personal data at any time. You can also request a full export of the data 399bet holds about you by contacting the support team.
399bet does not keep your data indefinitely. Account data is retained for as long as your account is active. Transaction records are kept for 5 years for compliance purposes. After that, data is securely deleted.
This Privacy Policy explains how 399bet ("we", "us", "the platform") collects, uses, stores, and protects the personal data of players who register and use the services available at 399bet-399bet.net. This policy applies to all players accessing 399bet from Bangladesh.
By registering an account at 399bet, you confirm that you have read this Privacy Policy and that you consent to the collection and use of your personal data as described here. If you do not agree with this policy, you should not register an account or use the platform.
This policy should be read alongside the Terms and Conditions, which govern the overall relationship between you and 399bet. Where there is a conflict between this policy and the Terms, the Terms take precedence.
This Privacy Policy was last updated in January 2025. If you registered before this date, the updated policy applies to your account from the date of publication. We will notify you of any material changes via your registered mobile number.
399bet collects personal data in two ways: data you provide directly when registering or using the platform, and data collected automatically when you interact with the site. The table below lists every category of data we collect.
| Data Category | Examples | How Collected |
|---|---|---|
| Identity data | Full name, date of birth, NID number (for verification) | Provided by you at registration or during KYC |
| Contact data | Mobile number, email address | Provided by you at registration |
| Account data | Username, account balance, bet history, bonus status | Generated automatically when you use the platform |
| Transaction data | Deposit amounts, withdrawal amounts, payment method references | Generated automatically when you make a payment |
| Device and technical data | IP address, browser type, device model, operating system | Collected automatically via server logs |
| Usage data | Pages visited, games played, session duration, click patterns | Collected automatically via analytics tools |
| Communication data | Support chat transcripts, emails sent to 399bet | Collected when you contact support |
399bet does not collect sensitive personal data such as religious beliefs, political opinions, or health information. NID numbers are collected only when identity verification is required and are stored in encrypted form.
Every piece of data 399bet collects has a specific, legitimate purpose. We do not collect data speculatively or for purposes we cannot justify. The main reasons we collect and process your personal data are:
399bet does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. If your account is flagged by an automated system, a member of the team reviews the case before any action is taken.
When you make a deposit or request a withdrawal at 399bet, you interact with a payment processor — bKash, Nagad, Rocket, or your bank. The actual payment credentials (your mobile banking PIN, bank account number) are entered directly into the payment processor's interface and are never transmitted to or stored on 399bet servers.
What 399bet does store is the transaction reference number, the amount, the payment method used, and the timestamp. This information is necessary to match your deposit to your account and to process withdrawal requests correctly.
399bet will never ask for your bKash PIN, Nagad PIN, or bank password via chat, email, or any other channel. If anyone claiming to be from 399bet asks for this information, do not provide it and report it to our support team immediately.
399bet does not sell, rent, or trade your personal data to any third party for marketing, advertising, or commercial purposes. Your data is shared externally only in the limited circumstances described below.
All third parties who process data on behalf of 399bet are required to handle that data in accordance with applicable data protection standards and are prohibited from using it for any purpose beyond the specific service they provide to 399bet.
399bet does not use advertising networks, social media tracking pixels, or behavioural advertising tools that share your data with external marketing platforms.
399bet uses cookies and similar technologies to keep you logged in, remember your preferences, and understand how the platform is used. Cookies are small text files stored on your device by your browser. They do not contain your payment details or passwords.
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Essential cookies | Keep you logged in, maintain your session, enable core platform functions | No — required for the platform to work |
| Preference cookies | Remember your language, display settings, and notification preferences | Yes — via browser settings |
| Analytics cookies | Track anonymised usage patterns to help improve the platform | Yes — via browser settings |
| Security cookies | Detect suspicious activity, prevent CSRF attacks, protect your account | No — required for account security |
You can manage or delete cookies through your browser settings at any time. Disabling essential or security cookies will affect your ability to use the 399bet platform. Disabling analytics or preference cookies will not affect core functionality.
399bet takes data security seriously. The platform uses a combination of technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure.
While 399bet takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and enable 2FA.
399bet does not keep your personal data for longer than is necessary for the purpose it was collected. The retention periods for each category of data are set out below.
| Data Category | Retention Period | Reason |
|---|---|---|
| Account and identity data | Duration of account + 12 months after closure | Account management and dispute resolution |
| Transaction records | 5 years from transaction date | Financial compliance requirements |
| KYC / identity verification documents | 5 years from submission | Regulatory compliance |
| Support communications | 2 years from last interaction | Quality assurance and dispute resolution |
| Device and technical data | 90 days | Security monitoring and fraud detection |
| Anonymised analytics data | Indefinite (cannot identify individuals) | Platform improvement |
When a retention period expires, data is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request account deletion before a retention period expires, data that must be kept for legal compliance purposes will be retained for the required period and then deleted.
As a 399bet player, you have the following rights over your personal data. To exercise any of these rights, contact the support team via live chat or email at [email protected].
Request a copy of all personal data 399bet holds about you. We will provide this within 30 days of your request.
Request correction of any inaccurate personal data. For example, if your name was entered incorrectly at registration.
Request deletion of your personal data when it is no longer needed. Data subject to legal retention requirements cannot be deleted early.
Request an export of your personal data in a structured, machine-readable format that you can transfer to another service.
Request that 399bet limits how your data is used while a dispute or correction request is being resolved.
Object to the processing of your data for analytics or platform improvement purposes. This will not affect your ability to use the platform.
399bet will respond to all data rights requests within 30 days. If a request is complex or involves a large volume of data, we may extend this to 60 days and will notify you of the extension.
399bet does not knowingly collect personal data from anyone under the age of 18. The platform is strictly for adults. During registration, you are required to confirm that you are 18 years of age or older. 399bet may request identity verification at any time to confirm a player's age.
If 399bet discovers that an account has been registered by a person under 18, the account will be closed immediately, all balances will be forfeited, and any personal data collected will be deleted as soon as it is no longer required for the investigation. If you believe a minor has registered an account at 399bet, please contact support immediately.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online betting platforms. 399bet supports responsible gaming and takes underage gambling prevention seriously.
399bet may update this Privacy Policy from time to time to reflect changes in how we operate, changes in applicable regulations, or improvements to our data practices. When material changes are made, registered players will be notified via their registered mobile number at least 7 days before the changes take effect.
The current version of this policy is always available at 399bet-399bet.net/privacy-policy. The "last updated" date at the top of this page reflects when the most recent changes were made. Continued use of the 399bet platform after the effective date of any update constitutes acceptance of the revised policy.
If you do not agree with a change to this Privacy Policy, you have the right to close your account before the change takes effect. Contact support to initiate account closure and to request deletion of your personal data subject to applicable retention requirements.
If you have a question about this Privacy Policy, want to exercise one of your data rights, or want to report a privacy concern, contact the 399bet support team using the details below.
When submitting a data rights request by email, please include your registered mobile number and a brief description of your request. This helps the team locate your account and process your request as quickly as possible. We aim to acknowledge all requests within 48 hours and resolve them within 30 days.
Your privacy is important to us and we take every request seriously. If you are not satisfied with how 399bet has handled your personal data, you have the right to escalate your concern by contacting us in writing at [email protected].
399bet is built for Bangladesh players who want a fast, fair, and private betting experience. Register in under two minutes, deposit via bKash or Nagad, and start playing with confidence.